May 2024 - July 2024, Shipped Feature
Problem
Legion’s shift offer targeting algorithm may result in employees receiving few to no offers if their availability, preferences, and compliance do not perfectly align with open shifts. The current system has complex rules on daily shift offers and lacks a clear path for employees to find these offers, which if revised could greatly improve their scheduling process.
Objective
The goal of this project is to make our current experience visible to the user, restructure the user flow, and add smarter interactions to make claiming shift offers quicker and friendlier. The updated feature will materially improve traffic of offers and ensures every employee will have the opportunity to receive shift offers for their working schedule. This will help both the business and store managers fill and create schedules, and make claiming offers for employees an easier experience.
Team
Product Designer
Product Manager
Senior Product Manager
3 Software Engineers
Project Context
The Senior product manager, a product manager, and I teamed up to redesign the current shift offers feature in both mobile and desktop devices. We worked closely together along with developers to map out the flow and logistics. We completed this feature end-to-end during our summer sprint.
Current employee mobile experience
User Problem
There is little visibility for shift offers in mobile and console. This leads to employees being unable find shifts and managers having a harder time to fill the schedule. Today, managers have to send out open shifts either to specific employees or Legion can send it to employees that are available, one by one. This can be a tedious process if employees are having a hard time finding them.
“I don’t know where to find my shift offers.”
“I find it difficult to find which week I received offers from, and the filtering is confusing.”
“ I want more hours to work in a week and I’d like the ability to claim more offers.”
Research and Road Mapping
Crafting a golden path that is most ideal for employees to complete the task of finding and claiming offers. The main objective is to increase visibility and making the process of claiming shift offers as easy as possible. I looked towards other apps and how they can apply to the redesign of the feature. I looked at the logic of dating apps and applied it to my designs moving forward. I took the aspects of giving the user a catered experience and a pool of choices to choose from.
Initial Concepts
Shifting The Logic
Employees will have access to all shift offers that are available according to working locations they prefer the most. They can select location preferences within the app. The shift offers they view will be ranked to what matches the employees scheduling patterns the most like day, time, and duration of the shift to create more of a catered experience.
Add Ons
Because were giving employees more autonomy over which shifts they claim, we want to provide a quicker and easier interaction to claim and decline shift offers. Adopting the idea of swiping left to quickly reject, and swiping right to view the shift details and claim the shift offer.
Redesigning The Interaction
The current filter for offers works more like a navigation, selecting covers & swaps or open shifts would take you to a different page. Along with the other selections like Rejected Offers and Pending Offers would send the user to a different page. Redesigning the filter to work as a real filter, and allowing users to search for offers according to their preferred location.
Feedback
Shifting The Logic
To make this more of a catered experience, shift offers are shown from best matched shifts to lower matches.
Add Ons
When an offer is declined, there will be the ability to decline all offers by pulling the screen down.
Redesigning The Interaction
The proposed filter placement can be confusing from a UX hierarchy since we already have a place for filters.
Final Design
Managers have a helping hand for filling schedule gaps. They can rely on Legion as a scheduling tool and increasing the visibility of shift offers for both employees and managers.
Shifting The Logic
Employees will be given a pool of shift offers and swipe quickly to claim or decline the shift offer. This gives employees more autonomy over their schedule, while also alleviating responsibilities off of the managers plate.
Add Ons
Users will now have the option to decline and undo offers one by one, the swipe to decline offers should be a quick and easy process. This makes the pull down to decline all unnecessary.
Redesigning The Interaction
Current filter behaves like navigation. Improved the filter design to work as a filter but to also include the ability to filter by locations.
Final Interaction
With this redesign, managers will have a helping hand for filling gaps in schedules and use Legion as a scheduling tool. We also increase screen time, improve traffic, and encourage usage of shift offers by gamifying the mobile experience for employees. This also helps them focus on the task at hand which is finding and claiming shift offers.
